Our Commitment to Your Privacy

At Vero Exteriors, your trust is the foundation of our business. As Arizona's premier roofing and exterior renovation company, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with us through our website, services, or communications.

Information We Collect

Information You Provide to Us

When you interact with Vero Exteriors, you may provide us with:

Contact Information: Name, email address, phone number, and physical address
Project Information: Details about your roofing or exterior needs, property information, and service preferences
Account Information: Username and password if you create an account on our customer portal
Payment Information: Credit card details, billing address, and payment history (processed securely through our payment processors)
Communication Preferences: Your preferences for receiving communications from us via email, SMS/MMS, or phone
Feedback and Reviews: Comments, testimonials, and feedback you provide about our services

Information Collected Automatically

When you visit our website, we automatically collect certain information:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on pages, click patterns, and referral sources
Location Data: General geographic location based on IP address
Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

How We Use Your Information

We use the information we collect to:

Provide and improve our roofing and exterior services
Schedule appointments and service calls
Send service confirmations, reminders, and updates
Process payments and maintain billing records
Communicate about your projects and answer inquiries
Send marketing communications (only with your consent)
Comply with legal obligations and protect our rights
Analyze and improve our website and services
Prevent fraud and ensure security

SMS/MMS Messaging Privacy

Text Message Communications

When you provide your mobile phone number and opt-in to receive text messages from Vero Exteriors, we may send you SMS/MMS messages related to:

Appointment confirmations and reminders
Service scheduling and updates
Project status notifications
Customer satisfaction surveys
Maintenance reminders (if opted in)
Special offers and promotions (if opted in for marketing)

SMS Data Sharing Policy

Important: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.

Opting Out of Text Messages

You can opt out of receiving text messages at any time by replying STOP to any message. You will receive confirmation of your opt-out and will no longer receive SMS/MMS messages from us.

How We Share Your Information

We may share your information with:

Service Providers

Subcontractors and crew members assigned to your project
Payment processors for transaction handling
Communication platforms for email and SMS delivery
Cloud storage providers for data backup
Analytics providers to improve our services

Business Transfers

If Vero Exteriors is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

With Your Consent

We may share your information for any other purpose disclosed to you and with your consent.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

SSL/TLS encryption for data transmission
Secure data storage with access controls
Regular security audits and updates
Employee training on data protection
Limited access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining strong safeguards.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

Remember your preferences and settings
Understand how you use our website
Provide personalized content
Measure the effectiveness of our marketing

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we have about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Opt-Out: Opt out of marketing communications at any time
Data Portability: Request your data in a portable format

To exercise these rights, please contact us at:

Email: contact@veroexteriors.com
Phone: 1-833-654-0654
Mail: 333 E Wetmore Rd Ste 400 Tucson, AZ 85705

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

International Users

Our services are intended for users in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: contact@veroexteriors.com
Phone: 1-833-654-0654
Mail: 333 E Wetmore Rd Ste 400 Tucson, AZ 85705
Website: www.veroexteriors.com

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Privacy Policy